Shipping and Delivery
At Handcraftmerch, our primary focus is on providing fast and dependable delivery of your purchases using top-notch shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
Processing Time: This phase covers order verification, assembly, and other pre-shipment procedures. The duration of processing may vary depending on your location and our processing capabilities.
Shipping Time: This period begins once processing is complete and is influenced by the selected shipping method and your delivery address.
Our order cutoff time follows (GMT-08:00) Pacific Standard Time.
Please be aware that delivery times may be extended during busy periods and promotional events.
We utilize USPS, UPS, FedEx, and DHL for shipping. The total estimated delivery time is the sum of processing and shipping times.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed from Monday to Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
You will receive an email with a tracking link when your order has shipped. You can check the tracking status on our website. Some carriers might take 5-7 business days to update tracking details. If there are no updates after 10 business days, please contact [email protected].
Shipping Delays
If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund. For unexpected delays, reach out to us so we can help. We aim to respond within 12 hours.
Undelivered Packages
If tracking shows delivery but you can’t find the package, first check the delivery location carefully. If you still cannot locate it, contact the shipping carrier. If the problem remains unresolved, email [email protected].
Incorrect Addresses
We cannot guarantee delivery to addresses that are incomplete or incorrect. Please verify your shipping details during checkout and immediately inform [email protected] if there are any mistakes.
Duties & Taxes
Customers are responsible for any duties, taxes, or fees imposed by the destination country. Handcraftmerch is not liable for customs charges if: 1) The package is rejected by the recipient, 2) Delivery fails after multiple attempts. We reserve the right to cancel orders at our discretion and may not guarantee a refund.
For questions about our shipping policies, please contact [email protected].